ITIL® 4 Foundation (B)

ITIL® 4 Foundation (B)

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Course Overview

The ITIL® 4 Foundation course introduces learners to the key concepts, elements, and terminology used in the ITIL service lifecycle. It enables participants to understand how modern IT and digital service organizations operate efficiently and align IT services with business strategy.

Learning Objectives

By the end of this course, participants will be able to:

  1. Understand the key concepts of service management.

  2. Comprehend how ITIL guiding principles assist organizations in adopting and adapting service management.

  3. Describe the four dimensions of service management.

  4. Understand the purpose and components of the ITIL service value system (SVS).

  5. Understand the activities of the service value chain and how they interconnect.

  6. Know the purpose of key ITIL practices.

  7. Prepare effectively for the ITIL® 4 Foundation certification exam.

Target Audience

This course is ideal for:

  • Individuals beginning their journey in IT service management.

  • IT professionals looking to upgrade to ITIL 4.

  • Professionals working in roles such as IT support, IT operations, service delivery, or business analysis.

  • Corporate teams undergoing digital transformation.

Assessment & Certification

  • Exam Format: 40 multiple-choice questions

  • Duration: 60 minutes

  • Passing Score: 65% (26 out of 40 correct)

  • Closed Book

  • Certification is issued upon passing the exam.

Materials Provided

  • Official ITIL® 4 Foundation eBook

  • Study guide and quick reference notes

  • Access to online mock exams

  • Exam voucher (valid for 12 months)

Additional Notes

  • Group and corporate training discounts available.

  • The course is compliant with AXELOS guidelines.

  • Licensed instructors with real-world ITSM experience.

Course Info